| Brock, C (2009): Beschwerdeverhalten und Kundenbindung – Erfolgswirkungen und Management der Kundenbeschwerde, Wiesbaden. |
| Brock C, Blut M, Evanschitzky H, Kenning P, Ahlert M.: Beschwerdemanagement im B2B-Sektor: Replikation und Erweiterung. Die Betriebswirtschaft 2010, 70(1), 25-40. |
| Evanschitzky H, Brock C, Blut M (2011): The Role of Affective Commitment for Complaint Management, in: Journal of Service Research (JSR), 14 (4), S. 410-425. |
| Brock C, Blut M, Evanschitzky H, Kenning P.: Satisfaction with complaint handling: A replication study on its determinants in a business-to-business context. International Journal of Research in Marketing 2013, 30(3), 319-322. |
| Blut M, Beatty S, Evanschitzky H, Brock C. (2014): The Impact of Service Characteristics on the Switching Costs-Customer Loyalty Link. Journal of Retailing 2014, 90(2), 275-290. |
| Blut M., Chowdhry N., Mittal V., Brock C. (2015): E-Service Quality: A Meta-Analytic Review, Journal of Retailing, 91 (4), 679-700. |
| Kaatz, C. P., Brock, C., Blut, M. (2017). Developing a Conceptualization of Mobile Service Quality, in: Proceedings of the International Conference of Information Systems (ICIS 2017). |
| Hubert, M., Blut, M., Brock, C., Backhaus, C., Eberhardt, T. (2017). Acceptance of smartphone-based mobile shopping: mobile benefits, customer characteristics, perceived risk and the impact of application context. Psychology and Marketing 34.2 (2017): 175-194. |
| Ahlert, D., Kenning, P., Brock, C. (2018). Handelsmarketing: Grundlagen der marktorientierten Führung von Handelsbetrieben. 2te Auflage. Springer-Verlag. |
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